Listening & Responding: Creating an Effective Volunteer Program

Jen Buchanan, Kyle Robidoux, and Jen's Guiding Eyes dog Keating

Jen Buchanan, Kyle Robidoux, and Jen’s Guiding Eyes dog Keating

Post by Kyle Robidoux, MABVI Director of Volunteer and Support Group Services, and Jen Buchanan, MABVI Eastern Massachusetts Volunteer Coordinator

Like most things, social service programs and their consumers’ needs change and evolve over time. As such, organizations and programs must be nimble and open-minded to ensure that they are meeting the needs of consumers.

Since 1959, the Massachusetts Association for the Blind and Visually Impaired (MABVI) has been running a One-to-One Volunteer Program that matches sighted volunteers with individuals who are blind or visually impaired (B/VI). The program currently works with over 180 volunteers and 115 consumers.

Historically, MABVI volunteers have helped with daily activities and tasks such as reading (mail or for pleasure), grocery shopping, and other clerical and administrative-type tasks. There continues to be a strong need for help with these types of tasks, but over the past few years our office has begun to field requests for more varied activities. Continue reading

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