Listening & Responding: Creating an Effective Volunteer Program

Jen Buchanan, Kyle Robidoux, and Jen's Guiding Eyes dog Keating

Jen Buchanan, Kyle Robidoux, and Jen’s Guiding Eyes dog Keating

Post by Kyle Robidoux, MABVI Director of Volunteer and Support Group Services, and Jen Buchanan, MABVI Eastern Massachusetts Volunteer Coordinator

Like most things, social service programs and their consumers’ needs change and evolve over time. As such, organizations and programs must be nimble and open-minded to ensure that they are meeting the needs of consumers.

Since 1959, the Massachusetts Association for the Blind and Visually Impaired (MABVI) has been running a One-to-One Volunteer Program that matches sighted volunteers with individuals who are blind or visually impaired (B/VI). The program currently works with over 180 volunteers and 115 consumers.

Historically, MABVI volunteers have helped with daily activities and tasks such as reading (mail or for pleasure), grocery shopping, and other clerical and administrative-type tasks. There continues to be a strong need for help with these types of tasks, but over the past few years our office has begun to field requests for more varied activities. Continue reading

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Meet Jen Buchanan

Jen and Keating posing on the grass in front of the ocean at Fort Sewall in Marblehead

Jen and Keating pose by the ocean at Fort Sewall in Marblehead

Jen Buchanan, the new Volunteer Coordinator working out of the Brookline office of the Massachusetts Association for the Blind and Visually Impaired (MABVI), knows how important finding the right services and support can be for those losing their vision, because she’s been through it herself.

“When I first was losing some sight,” she says, “I didn’t know where to go.” When she learned about a local MABVI low vision support group in her hometown of Peabody, she decided to go. “It was really the first place I had journeyed to independently with my cane. I was early and I sat outside of the room, where I met Joanne, a member of the group. She was so welcoming and had so much experience to share that I knew I was in the right place. I absolutely love each and every one of the group members. They all have something unique to share and are eager to do so.” Continue reading